Cashiers are essential workers in settings where goods and services are sold. Their primary responsibility is to collect payment from customers, but they have many other important duties as well. Main cashier duties include scanning and bagging items, counting cash drawers, providing customer service, and handling returns. In many settings, cashiers are also responsible for cleaning counters and restocking shelves. An experienced, productive worker is often rewarded with additional cashier duties and possibilities to advance within a company.
The main cashier duties in most markets and retail stores include scanning a customer's items, collecting payment in the form of cash, checks, or credit cards, giving back change, and printing receipts. Depending on the setting and the types of items being purchased, the cashier might scan bar codes found on the items or manually enter prices into the cash register system. Most modern registers are capable of automatically computing the total cost of items and applying the appropriate sales tax. The cashier subtracts discounts from sales specials or coupons, and informs the customer of the total.
Depending on a store's policies, the cashier can usually accept cash, credit cards, debit cards, and checks as payment. He or she makes change when necessary and gives the customer a receipt for the purchase. In most stores, the cashier is required to count his or her cash drawer before and after a shift to make sure that it contains the right amount of money when compared with daily sales records. Some cashiers perform dozens or hundreds of transactions in a single day, and all money must be accounted for at the end of the shift. Daily cashier duties also include wrapping or bagging items, returning unwanted products to shelves, and entering price information for new goods.
Providing expert customer service is an essential part of a cashier's job. The worker must be knowledgeable of company policies and the different types of products or services offered in order to provide customers with helpful, accurate information. Customer service cashier duties include answering questions about different items, directing people to certain areas of a store, and providing refunds for unwanted purchases.
A cashier who gains several years of experience and consistently performs well may have the opportunity to become a supervisor. Supervisors usually relieve cashiers when they go on breaks and help them count drawers before and after shifts. Many supervisors are given administrative duties such as ordering new products, setting prices, and making hiring decisions.
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clintflint
Post 7 |
@Mor - The problem is that there are always so many applications for a job, if you want something to stand out you have to put it there. Don't put ridiculous job titles like "cash handling specialist" because they will see right through that. If, however, you were basically working as a librarian then by all means use that as your title. As long as it matches your actual duties no one will check. |
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Mor
Post 6 |
@indigomoth - I kind of hope that most employers who know what they're doing will see through job titles and look at what the person did in each place. I mean, to me even being a cashier in a convenience store is quite impressive, depending on how you handled it. That's an incredible boring and yet challenging job. Dealing with a wide range of the public. You need to know how to handle yourself. Not to mention you're often working solo, so you demonstrate responsibility. If you list your cashier duties on your resume, it can only come out as looking good for you, presuming that you did well in that job of course! |
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indigomoth
Post 5 |
I was always a bit cautious about putting "cashier" on my resume. Because, it doesn't sound very professional, or like I've moved up in the world, even though I went from being a cashier in a convenience store to being a cashier in a government library. In the library I had a lot of duties associated with being a librarian, like restocking shelves and interacting with people, but only the people with degrees were supposed to be called librarians. So, while my job title was officially "cashier" sometimes I would call myself "assistant librarian" as well. |
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suntan12
Post 4 |
Crispety-A cashier resume is usually not necessary, but most store managers want to know how much cash handling experience the cashier has.
Sometimes a store may run a credit check on the potential cashier in order to consider a candidate for the job.
Restaurant cashier duties usually have to process customer transactions with credit cards and cash. They have to be extremely accurate with their transactions and can be terminated if they make a mistake and their till does not balance.
They also have to greet the customer and offer a friendly parting greeting. Cashiers are graded on all of these aspects of their interaction, so it is essential that they follow through.
They also have to have a good working knowledge of the store’s policies in case a customer was to ask. |
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Crispety
Post 3 |
GreenWeaver-I know that a cashier job description also has to include offering friendly customer service.
Descriptions of cashier duties include offering a friendly greeting by maintaining eye contact and positive facial expressions.
In addition, offering a friendly tone of voice and a pleasant demeanor are necessary for the customer to feel comfortable with the transaction.
The cashier is generally the last employee that a customer comes in contact with so the exchange between the cashier and the customer is crucial.
In order to check up on the cashiers and ensuring that the cashier job duties are followed correctly, many stores are a part of a mystery shopping program.
Often mystery shoppers are dispatched at random in order to interact as a typical customer. These mystery shoppers then report their findings in a report that is then shared with the management of the store. The stores then have a meeting in order to discuss the findings of these reports and discuss the successes as well as the areas with the most opportunities.
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GreenWeaver
Post 2 |
SauteePan-I just wanted to say that Pet Supermarket offers a free bag of dog food after the 10th bag is purchased. This is known as the V. I. P. card and the job duties for cashiers at Pet Supermarket require that they ask customers for this card.
If the customer does not have one of these cards they are required to explain the program and sign the customer up.
Sometimes cashiers are required to ask for the customer’s demographic information such as their address, email, phone number, and zip code. This gives the store an idea of what part of town their customers are coming from.
There is usually a prompt at the register in which the cashier has to follow in order to get this information.
Usually customers are offered coupons and promotional information in the mail in exchange for the information.
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SauteePan
Post 1 |
The cashier job duties involve ringing up customers and processing their transactions. In addition, a good cashier is very accurate with all cash handling aspects of the job.
A retail cashier duties include asking customers if they found everything they needed and asking if they would like to purchase additional impulse items.
Sometimes a cashier may be required to mention a reward or frequent buyer program to the customer. Staples offers its Staples Rewards card that rewards customers by offering 10% back on all purchases of ink and toner and paper.
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