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What Does a Pharmacy Clerk Do?

Pharmacy clerks keep track of customer records and supply orders.
Pharmacy clerks stock shelves and inspect medicine packaging for signs of tampering.
Medications at a pharmacy.
Article Details
  • Written By: Karyn Maier
  • Edited By: Bronwyn Harris
  • Last Modified Date: 04 July 2014
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A pharmacy clerk is engaged in work related to pharmacy service, whether as an assistant to the pharmacist directly or to one or more pharmacy technicians. For this reason, the job title is often synonymous with pharmacy aide. The clerk generally performs clerical duties, which may involve a broad spectrum of tasks, including running the cash register to ring up purchases, stocking shelves, and fielding questions that come from customers telephoning the pharmacy about their medications to the appropriate staff.

Another duty that may fall under the job description is record creation and management. For instance, they may be asked to create a patient file whenever a new customer receives a prescription from the pharmacy. They may also maintain and update files accordingly. Accurate record keeping is vital for several reasons, most notably to help avoid harmful drug interactions from occurring, but these records are also needed to facilitate payment for prescription drugs and other services from third-party insurance providers.

In addition to stocking shelves with new products received, the pharmacy clerk may be required to take a periodic inventory of existing stock. Again, there are several good reasons for taking care in producing accurate records in this area. For one thing, retail pharmacies are often targets of theft, making strict inventory control necessary in order to reduce “shrinkage.” This process also ensures that the pharmacy doesn’t run low or completely out of commonly needed over-the-counter medications and supplies, such as aspirin and ace bandages, for example.

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Employment as a pharmacy clerk is most often found in a retail pharmacy, but there are also jobs available in some department stores, grocery stores and, of course, in hospitals. Some of the larger pharmaceutical manufacturers that retail or wholesale also hire clerks. In any case, the hours that come with the job tend to be long, especially with pharmacies that are open 24 hours a day. Clerks also typically work evenings, weekends, and even holidays.

For the most part, becoming a pharmacy clerk involves on-the-job training rather than specialized education. Part-time positions are often given to students who are still in high school. Furthering a pharmacy career from clerk to technician or even pharmacist will require a high school diploma or the equivalent, as well as additional certification and formal training. The most successful candidates for this position have excellent organizational, communication, and customer service skills. It should be noted, however, that anyone with a history of substance abuse or a criminal record involving the sale or possession of illegal drugs is not eligible.

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Discuss this Article

AlfredsHere
Post 3

When I was a communication major in college I had a professor that also taught health care communication. She said the hardest thing for pharmacy workers to learn was the customer service side.

Apparently working in a pharmacy exposes a lot of workers to the most upset of the upset. You have people angry because of the price of medication, people blame you for insurance snafus (I've done this when I was upset, I'm not proud to say) and very sick, agitated people in general.

So customer service skills are a must and you have to be great at dealing with angry people.

Astralwolf
Post 2

Someone I know worked as a pharmacy technician for a few years while she was in pharmacy school. She recommended I do it, as I was in health care field at the time. Many pharmacies will offer their own training program for it, but they are rather competitive to get into.

Also, they tend to be entry-level jobs for pharmacists. It's great if you’re looking for a job that is above minimum wage, but it is not by much. Most pharmacy techs or clerks make in the $10.00 an hour range.

lapsed
Post 1

I was interested in this job for a while but in my experience a lot of the positions available went to people who were currently studying pharmacology at university or had some kind of certificate. The course to get the certificate was available through work based delivery though so I assume you get paid. It's still something I might pursue. Does anyone have any experience in this position? Upsides/downsides?

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