Anon215067 : "But how do you, as a guest, know when that is the case?"
Sometimes if: Servers have admitted fault to our faces or, sometimes it's on our check rung up wrong.
Otherwise, we won't know, so then we assume it was the kitchen staff if we don't know.
2. "But again, the "shelfer" of the restaurant is the one mainly responsible for that."
No, the person delivering the food is responsible for that, period, unless it isn't your server and the order was put into the computer or written down (if it's a written ticket) incorrectly. Just as the mail man or mail lady is responsible for delivering the mail to the correct address, not the people or computer that sorted the mail.
The people mainly responsible are the people who are putting in the order and bringing out the order for these types of mistakes that don't have to be touched to notice it's right or wrong. The kitchen staff doesn't usually walk out with my food and bring it to my table. It usually has another set of eyes that goes onto it before it gets to me, or my server put in my order wrong to begin with why it has obvious errors.
3."It will probably take that server 30 seconds to get it for you."
First off, most of the time it takes two or three minutes, or even more. We have waited four or five minutes for condiments before.
Secondly, you don't care. How about your tip is not a big deal and I will stiff you to see how you feel? How about that one for you?
Thirdly, that's the only way I will want to eat any parts of my food, so it does no good to bring the food out without them.
Fourthly, regardless of who delivers the food, my server has the power to prevent this by my server bringing them out ahead of time.
Fifthly, you want us to give a care about your money, don't you? Well, if you don't care about us, we won't care as much about you. I should tell you. "Big freaking deal. You only make $2.13/hour." How do you feel about that? I treat my servers the exact way they treat me. If they don't care about me, I won't care much about them and their money. So you decide to care, then we will decide to care about you. Get it? I couldn't imagine treating another human being like that. We have feelings. You probably don't apologize when you forget those items, do you?
Sixthly, it is very important, not minor to the customer. That's how they will enjoy their food. It is a part of their order, so it's important, just as your tip money is important to you. Treat us as you'd like to get tipped.
"So, it's very easy to forget a mere side of ranch, or mayo."
If you didn't write it down, then how are you supposed to remember it? If five tables ask for things, you should be going down the lists that you hopefully wrote down, so that way you won't have to "remember" anything, except where you wrote it down. Sure, you can miss things even if you write them down, but it's not as often forgotten if you at least try to remember them by writing them down.
"And sure, the server could bring the condiments early on, but, what if they aren't able to?"
You are. It's called serving in a fair manner, that who ordered first ordered first, second, third, etc. If Joe Schmoe's table asks for some ranch with their food when they placed their order, then I just asked for a couple of refills, you should be getting Joe Schmoe's ranch, not worrying about my refills first since his party was first not ours. You always have time if you want to make the time. It's up to you.
"Again, you are not the only one in that restaurant,"
I know this, but my turn should be important too, not just your tip and not just everyone else's turn.
"and the world does not revolve around you."
The world doesn't revolve around just everyone else either, or the server's tip.
Everyone's stuff should be as correct as you possibly can get it to them. They aren't more important than me in other words nor am I more important than them, we are the same, therefore, we should get treated in that manner, meaning not any less than what a good, caring, and non-lazy server would do for all their customers, not just some.
"4. Refer to no. 2."
Refer to my no. 2's answer. If it's something obvious, unless the person bringing it out is not my server and the order was put in wrong by my server, then that would be on my server, but it wouldn't be on the kitchen staff for a wrong side dish for example as I said in no. 2.
"5. Same issue as 2 and 4.”
I have already said that the only way those things aren't, is if it's another server bringing out the food and the order was put in correctly, therefore, it's on the other server, but it's not ever on the kitchen staff unless one of those people left the kitchen with the seasoning on the fries or the bacon that looks limp, not crispy.
It is 100 percent the server's fault if they put in the order wrong or if the original server brought it out wrong in these cases which are if the fries have seasoning or salt or the bacon that isn't covered up by anything isn't crispy when ordered crispy. They aren't blind or illiterate.
7. No, there is only one person responsible unless your server is delivering the food with the order being put in correctly by the original server that took the order, because then it would be on the other server that delivered the food, or if a member of the kitchen staff left with the food with the original server putting in the order correctly (which is highly unlikely).
There aren't parties who brring obvious duh mistakes to the table that aren't covered up by anything.
8. "But again, that's a quick fix. So easily corrected."
No, if there's a pickle or pickles on the plate, the juices get on some of the food sometimes such as fries where that means that takes a while to cook some more, so no, it's not always an easy fix, plus it should have been fixed in the kitchen.
I agree that we all make mistakes, but was it a mistake that you truly compared the written order or ticket to the food or was it that you didn't even try? If you didn't try, it wasn't a mistake, was it?
"9. Refer to no. 5."
It's not a bunch of bull, because it was an open-faced burger when our waiter himself brought the food, so yes in this case, since our waiter brought out an open-faced burger with bleu cheese crumbles I could see without touching my own food even. Even if he put in the order correctly, it was his fault for delivering the bleu cheese crumbles since it was something I didn't have to touch to notice it was wrong since it did come from our own server, not someone else.
"As for the rest, your ratio of 9 times out of 10 is way off.” Sorry, but that's just not true.
Ask yourself who causes the issues to come to your table.
A. Overcharges: any overcharges of any kind are the server's fault. that includes wrong prices.
If the customer can notice $16.99 instead of $17.29 for example, so can the server. They are supposed to get a manager to fix it before it gets to your table, because if you want us to care about your money, you have to care about ours. Also, you can take it out of your own pocket if you would like as well. No one is making you not do that.
Extra items, wrongly rung up items can be noticed as well. Sure we all make mistakes, but a real question of did you verify the check before you just handed it over? Did you care about their money?
Giving back change. If you don't have it, give more rather than short the customer, because the customer may short you. What goes around, comes around. Maybe next time you should be more responsible with bringing enough change on you or not being so lazy as to not get change from the bar or your manager.
B. When you have no utensils past the time of getting your first set of drinks. Your server is responsible for that.
C. Refills or any requests like getting the check or getting a box, can take a long time sometimes these are due to the server not going in the order in which requests came in or they are chit chatting instead of doing their work.
D. Bringing out wrong bar drinks or with something not correct that's obvious, such as no salt on a rim of glass when the customer ordered their margarita with salt.
E. Forgetting to get bar drinks from the bar. Have had this happen a number of times from servers.
F. Forgetting to put in orders from the bar. I have had this happen a number of times from servers.
G. Forgetting condiments of any sort is the server that took the order's fault 100 percent of the time and it's never, ever, ever anyone else's fault except the server's fault, because you earn your own tip, not anyone else for something that needs no cooking or much prepare time. It doesn't take 25 minutes for example to get mayo, mustard, and ranch, for example, or five minutes even to get a side of ranch added to an appetizer.
H. Sometimes servers have the time to bring out non-bar drinks beforehand in restaurants that have soda stations (which most do) before bar drinks are done, but are too lazy to make separate trips.
I. Assuming things that end up being wrong such as it's check time you think, but the customer doesn't want their check yet, they would like to order something else just because they asked for a box you assumed they were full for example, which has happened to us before. Just basically assuming anything wrong.
J. Servers have to come back to ask a detail again on an order is mostly due to those servers that were too lazy to write down the order in the first place.
K. Not knowing the menu is always on the server, period!
L. Not bringing out a full side of a condiment. If the customer asks for it, even if the manager says not to have them filled, I would put into the computer too, and I'd get two half-filled sides so the customer has exactly the amount they ordered.
M. When servers don't apologize for mistakes, yes, that is the fault of the server why they aren't going to be as forgiven more than likely when tip time comes.
N. Taking things off the table that the customer is still using if they don't ask first is definitely the server's fault if they are the server that is the original server of that table.
O. Servers who don't give you straws or napkins, unless the manager says not to, then we can truly blame the manager.
P. Forgetting to get food orders. (As I said before, have had this happen before a number of times).
Q. Forget to put in food orders. (As I said before, have had this happen before a bunch of times.).
R. Giving opinions when not asked. I could care less if that's your favorite if I don't know you. Your job is to take my order, not for you to tell me how you like the item, unless I specifically ask you for your opinion. Delaying my food from getting to me is your fault when you waste time telling me your opinion when it's not asked for.
S. Taking a long time to ring up a check, unless there's a real reason such as it's really, really busy or that there's a problem with the computer system for example, otherwise, there shouldn't be a 10-minute or more wait to get your check or to ring it up.