@Bhutan -I know what you mean, but you can’t always make every customer happy. Sometimes it does get really stressful. Account representative calls are monitored at random so you really want to do your best with every customer.
I think one of the hardest calls I ever had to take was from a customer that no longer was extended credit from the company. This customer had to go to the store and make purchases there because not only did the customer have bad credit but they also returned items too frequently and were flagged in the system.
I would really get yelled at when I had to explain to the customer that I was not able to take their order. I always remained composed and usually these customers wanted to speak with a supervisor which I knew was inevitable because I could not get them what they wanted.
Most of the customers are really nice but sometimes you do get irate customers and you really have to let it roll off your back. They are upset with the situation and not you.