When I'm working with firms, one of the first people I want to get to know is the service coordinator.
I want to know if I can speak comfortably with the coordinator, if he or she is respectful to me and actually listens to what I'm talking about.
Sometimes I meet service coordinators who try to convince me about what exactly I want from them when it's supposed to be the opposite. The coordinator should be listening to me and creating something that fits my needs, rather than adjusting my needs to their services.
If the end product isn't what I wanted, I know it's because the service coordinator isn't doing their job right.