@sunnySkys- Even though computers don't have "compassion" on a whole they are much more accurate than people. I've been working in medical billing for quite awhile and I've seen this first hand.
I work in a small office so we were fairly slow to adopt computerized medical billing. Now that we have it I don't know how we ever lived without it. Our billing system is so much more accurate now it's unbelievable!
I would definitely rather have my own insurance claims processed by a computer rather than a human. I hope my insurance company uses computerized claims adjudication!