What Is the Difference between a Customer and a Client?

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  • Originally Written By: Sheri Cyprus
  • Revised By: G. Wiesen
  • Edited By: Bronwyn Harris
  • Last Modified Date: 23 October 2016
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The difference between a customer and a client can be rather confusing, and even controversial. The most commonly accepted and basic description of the difference is that a customer purchases goods or services from a business whereas a client receives services from a professional such as a lawyer or accountant. This is the most important factor that differentiates these two terms. If we wish however, we can further examine how these terms are applied in different sectors or industries.

Difference in Relationship

The term "client" may imply a protective, ongoing business relationship. For example, a customer might walk into a store one time, choose a few items, and make a purchase before leaving. A client, on the other hand, may return repeatedly to make additional purchases and may establish a long-term relationship with a professional.

A client may also seek advice from the professional. While most companies have customer service, there are also client "care" or "service" departments in many corporations that help people stay informed about their options and make decisions. Those who depend on their relationship with a business, such as a client with a lawyer, need information that protects their interests, while a customer might just want to purchase goods and services.


Companies that Make Distinctions

The distinction between these two types of patrons can be vital for some companies. In real estate, for example, the difference between a customer and a client can be quite important. A customer is typically someone using a real estate agent to help oversee the buying or selling of a house, but the agent does not act directly on his or her behalf. In contrast, a client allows a real estate agent to represent him or her and expects all information known by the agent to be used for his or her benefit.

Lawyers typically have clients, though someone who hires a lawyer to create a legal document but does not wish to have representation might be called a customer. While healthcare professionals have "patients," it is expected that a healthcare worker acts on behalf of patients and shares all important information with them, in much the same way companies work with clients.

Differences in Name Only

As increased competition has created a greater need for companies to set themselves apart from each other, the use of these terms may be extended to new applications. Some technology companies, for example, have begun using "client" instead of "user" because it suggests a more meaningful relationship between the company and the person using its software.

Word origins also show the difference between a customer and a client. For example, the origin of the word "customer" dates back to Middle English of the 1400s and is related to the word "customs" as ways of doing things. The word "client," on the other hand, was also a part of Middle English vocabulary, but it dates back even further. It is derived from the Latin word cliens which means "dependent" or "follower," stressing this difference in relationship.


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Discuss this Article

Post 55

I did not know the difference until I read this article. Keep up the good work.

Post 42

A customer is someone who comes and buys the goods/services one time then leaves, whereas a client has an ongoing relationship with the business.

Post 33

Appreciate this bit of knowledge.

Post 32

Good definition, with simple and sober language for understanding.

Post 31

Excellent definition. simple and easy to understand.

Post 29

very knowledgeable article.

Post 28

Excellent definition. Thanks a million.

Post 24

nice one. Thanks.

Post 23

Crystal clear!

Post 22

Excellent definition. simple and easy to understand.

Post 20

Thanks. i am a professor and this definition has cleared my confused mind.

Post 19

I like the way it explains the difference. Simple and upfront. Thank you.

Post 5

Thanks, am out of the confusion. great definition.

Post 2

great article! thanks.

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